Draft for review. Items highlighted like this need completing, and this policy should be reviewed by a qualified legal adviser before U-Konnect collects any user data or payments.
1. Who we are
U-Konnect (“U-Konnect”, “we”, “us”, “our”) is operated by [Company legal name], a company registered in [England and Wales] under company number [number], with its registered office at [address].
We are the data controller for the personal information described in this policy. If you have any questions, contact us at hello@ukonnect.co.uk.
2. Information we collect
- Account information — your name, email address, phone number and password when you create an account.
- Verification information — information needed to confirm your identity and, for personalities, ownership of the social accounts and channels you list.
- Request information — the details of the requests you make or receive, including messages and scheduling information for video calls.
- Payment information — payments are processed by our payment provider, [provider name]. We do not store your full card details.
- Communications — messages you send to our support team, and reports you make.
- Technical information — device, browser, IP address and usage information collected when you use our website and app.
- Early access sign-ups — the email address you give us to hear about our launch.
3. How we use your information
- To provide U-Konnect — creating accounts, handling requests, and delivering messages and video calls.
- To verify identities and vet personalities and requests.
- To process payments and refunds.
- To keep the platform safe — including moderation, investigating reports and preventing fraud or abuse.
- To contact you about your account, your requests and, where you've agreed, news about U-Konnect.
- To improve our services and understand how they are used.
- To meet our legal and regulatory obligations.
4. Lawful bases for processing
Under UK data protection law (the UK GDPR and the Data Protection Act 2018), we rely on the following lawful bases:
- Contract — to provide the service you have signed up for.
- Legitimate interests — to keep U-Konnect safe, prevent fraud and improve our services, where these interests are not overridden by your rights.
- Consent — for marketing emails and non-essential cookies. You can withdraw consent at any time.
- Legal obligation — where we must process data to comply with the law.
5. Messages and video calls
Messages and video calls take place within U-Konnect. Personal contact details such as phone numbers and email addresses are never shared between fans and personalities.
Content is accessible to the participants and, only where needed for safety, moderation or legal reasons, to authorised U-Konnect staff. [Confirm whether video calls are recorded, and if so, how long recordings are kept.]
6. Sharing your information
We never sell your personal data. We only share it with:
- Service providers who help us run U-Konnect — such as hosting, payment, identity verification and email providers — under contracts that protect your data.
- Personalities — only the information needed to fulfil your request (for example, the name you'd like a message addressed to).
- Authorities — where required by law, or to protect the safety of our users.
7. International transfers
Where your data is transferred outside the UK, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or adequacy regulations.
8. How long we keep your information
We keep personal information only for as long as we need it for the purposes above, or as required by law. [Add retention periods — e.g. account data, request history, payment records, verification documents, early access sign-ups.]
9. Your rights
You have the right to:
- access the personal information we hold about you;
- ask us to correct inaccurate information;
- ask us to delete your information;
- restrict or object to how we use your information;
- receive your information in a portable format; and
- withdraw consent at any time, where we rely on consent.
To use any of these rights, email hello@ukonnect.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
10. Cookies
Our website uses only the cookies needed for it to work. [If analytics or marketing cookies are added, list them here and add a cookie consent banner.]
11. Children
U-Konnect is not intended for anyone under [18]. We do not knowingly collect personal information from children.
12. Changes to this policy
We may update this policy from time to time. We'll post the latest version on this page and, where changes are significant, let you know.
13. Contact us
Questions about this policy or your data? Email hello@ukonnect.co.uk or use our contact form.