Draft for review. Items highlighted like this need completing, and these terms should be reviewed by a qualified legal adviser before launch.
1. About these terms
These terms apply to your use of the U-Konnect website and app, operated by [Company legal name] (company number [number]). By creating an account or using U-Konnect, you agree to these terms and to our Privacy Policy.
2. Who can use U-Konnect
You must be at least [18] years old and able to enter into a legally binding contract to use U-Konnect.
3. Your account
You must give accurate information when you sign up and keep it up to date. You're responsible for keeping your login details secure and for activity on your account. Tell us straight away if you think your account has been misused.
4. Making requests
- Requests are vetted by U-Konnect before being passed to a personality, and may be declined if they break these terms or our guidelines.
- Personalities choose which requests to accept, and set their own response times.
- Messages and video calls are for your personal, non-commercial use unless agreed otherwise.
5. Personalities
Personalities must complete our verification process before being listed, and agree to additional creator terms [link to creator agreement]. Personalities set their own prices and availability, and must deliver accepted requests as described.
6. Payments, pricing & refunds
- Prices are set by each personality and shown before you confirm a request.
- Payments are processed securely by [payment provider].
- If a request isn't fulfilled within the personality's stated time, you won't be charged or you'll receive a full refund.
- [Confirm platform fees, cancellation rules and refund timescales.]
Nothing in these terms affects your statutory rights as a consumer.
7. Acceptable use
You must not use U-Konnect to:
- harass, threaten, abuse or discriminate against anyone;
- request or share sexual, illegal, hateful or harmful content;
- impersonate anyone or give false information;
- try to obtain a personality's personal contact details or move contact off the platform;
- record, share or sell messages or calls without permission; or
- interfere with the security or operation of U-Konnect.
8. Content & intellectual property
Personalities keep ownership of the content they create. When you receive a message or shout-out, you get a personal licence to keep and enjoy it for non-commercial purposes. The U-Konnect name, brand and platform belong to [Company legal name].
9. Safety, reporting & moderation
You can report any message, call or profile. Our moderation team reviews reports and may remove content, issue warnings, or suspend or close accounts. See Trust & Safety for more.
10. Suspension & termination
We may suspend or close your account if you break these terms or put other users at risk. You can close your account at any time by contacting us.
11. Our liability
We provide U-Konnect with reasonable care and skill. We are not responsible for losses that were not foreseeable, or for things outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law. [Legal adviser to complete.]
12. Changes to these terms
We may update these terms from time to time. We'll post the latest version here and, where changes are significant, let you know before they take effect.
13. Governing law
These terms are governed by the laws of [England and Wales], and the courts of [England and Wales] have jurisdiction — although if you live elsewhere in the UK, you may also bring proceedings in your local courts.
14. Contact us
Questions about these terms? Email hello@ukonnect.co.uk or use our contact form.